The Vector Watch software platform and team joined the Fitbit family
"The magical smartwatch with 30-days battery life", "luxurious design", "elegant timepiece", "stylish product with a tech spin". These are just a few ways in which you, our customers, have referred to Vector Watch since our launch in 2015. Time has passed and thanks to your constant feedback and suggestions we have managed to update and increase the value of our product constantly.
Today, we are happy to announce that the Vector Watch team and our software platform are joining Fitbit, the leader in the connected health and fitness market! We believe this is an important milestone as a moment when we will start building other new and amazing products, features and experiences, incorporating our unique technology and knowhow with Fitbit’s experience and global community.
Our aim is to make our integration in the Fitbit family as seamless as possible with no impact on you, our customers. Our smartwatches will maintain functionalities and features. You will continue to enjoy the Vector Watch experience: a 30-day battery life smartwatch, with customizable watch-faces and dedicated streams. However, new product features (software and hardware) will not be added.
Our customer support team will continue to respond to your needs and questions regarding the Vector Watch product by using the same channels as before: a dedicated Help Page and email@example.com. Moreover, all warranty or other hardware specific queries will continue to be addressed by the Vector Watch support team.
It has been an impressive journey and we thank you all for your enthusiasm and dedication to our product. From the start, we have unceasingly strived to offer an elegant and efficient smartwatch and staying true to our credo: create a timepiece that will give you time for what truly matters. And we could not have done it without you!
Thank you for such a great experience, from which we have learned so much, and looking forward to our future together!
- the Vector Watch Team
Find further details in the below FAQ:
1: Will my Vector Watch still work?
Yes, your Vector Watch will continue to function, and our product’s user experience, features and functionalities for the mobile platforms: iOS, Android and Windows Phone will remain unchanged.
2: Can I still purchase a Vector Watch smartwatch?
Our Vector Watch products, charging cables and screen protectors are available for purchase through our worldwide retailers’ network. More details regarding our official commercial partners can be found in our dedicated page: http://vectorwatch.com/retailers.
3: Will there be new software updates to the Vector Watch platform?
The 2.0 Vector Watch release is our latest software update. This release works across all mobile platforms: iOS, Android and Windows Phone. In the future, we will work to provide the same level of functionality. Please review the full list of compatible devices at our dedicated page: http://vectorwatch.com/compatibility.
4: In the future, will you add new features to the Vector Watch product (software and hardware)?
New product features (software and hardware) will not be added. Our support technical team will continue to offer assistance for Vector Watch customers through our traditional contact channels: Help page and firstname.lastname@example.org.
5: Will the Vector Watch product continue to offer a two years’ warranty?
Yes, warranty and support will be provided for all Vector Watch products sold worldwide. Our customers continue to be extremely important to us. Please also review our Terms and Conditions mentioned in our Vector Watch Warranty Certificate page.
6: What happens with my personal information used in creating the Vector Watch account?
Your information (email, phone number, date of birth) remains private and will not be shared with any third party. You will access your account by using the same login credentials (email address, password). You will also be able to export your past activity data by following this URL: https://developer.vectorwatch.com/platform/export/activity.
7: How can I return a Vector Watch I have recently bought?
The return policy for Vector Watch products remains unchanged. Vector Watch products purchased from a retailer may be returned or exchanged based on each retailer’s return policy. Please consult the retailer’s official website and available information.
8: Will I still be able to contact Vector Watch support team?
We will continue to offer support for Vector Watch customers worldwide. You may contact our team through our Help Page and email@example.com.
9: If my Vector Watch product is out of warranty, will I still be able to service it?
For all software and hardware queries please contact our customer support team and they will direct you to an authorized Vector Watch service partner. You may contact our team through our Help Page and firstname.lastname@example.org.
10: Will I still be able to create and submit new watch faces for the Vector Watch smartwatch?
Yes, you will be able to create and submit for approval new watch faces both for Vector Luna and Meridian. Our platform can be accessed at http://developer.vectorwatch.com/ and acceptance policy stays the same.
11: Will I still be able to create and submit new streams for the Vector Watch smartwatch?
Creating and submitting new streams for the Vector Watch platform will not be available any more. Our technical department will continue to offer assistance and respond to your technical inquiries if needed.
12: If I have created and submitted a watch-face and stream, will I still be able to up update them through my existing developer account?
Yes, registered developers will be able to update and publish existing watch faces and streams. The approval process stays the same.
13: Are Vector Watch chargers and screen protectors still available for purchase?
Yes, Vector Watch chargers and screen protectors can be purchased from selected retailers. Please visit our page to find the retailer closest to you: http://vectorwatch.com/retailers.
14: In the future, will you be launching a new Vector Watch product?
Future hardware updates will not be included. Vector Watch products with the Luna, Meridian and BMW i Limited Edition collections can still be purchased at selected retailers in our worldwide list. Please visit our page to find the retailer closest to you: http://vectorwatch.com/retailers.